One Hour Heating & Air Conditioning. We did make a note that the expansion tank on the water heater had failed but the repair was declined Read our expert's review about One Hour Heating & Air Conditioning. We will provide you with 24 hour emergency services at no extra charge. We promise prompt and professional service to all of our customers. At Rohrer's One Hour heating and air conditioning our residential technicians are properly trained, licensed and insured. Stay far away from American Comfort's One Hour Heating and Air Conditioning, a/k/a One Hour Heating & Air, Associated Heating Group, Inc. and P.J's Heating and Air Conditioning, 945 Tonne Road, Elk Grove Village, Illinois 60007. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. ***** ***** Technician, ***, arrived to our home after refusing to schedule appropriate appointmentHe arrived at 5:pm on *** to repair outdoor a/c unitUpon arrival, *** attempted to remove a/c condenser motor and was unable to do soHe then cut the wires to the motor and forcefully removed the entire bracing unit for the motor to work on it furtherAfter attempts to remove the fan attached to said motor had failed, the tech brought over a wheel puller and attached it to the fanHe then put pressure on the fan in an attempt to remove it, and promptly informed us after a few tries that the fan was bent and would no longer workOnce we were told the fan was destroyed, we were told by *** that he would happily replace it for an additional charge on our billWhen asked why he wasn't going to replace it after breaking it, he simply told us, [A default letter is provided here which indicates your acceptance of the business's offer. BBB reports on known marketplace practices. 5 out of 5 stars. One Hour Heating & Air Conditioning® of East Metro Valid at participating locations. One Hour Heating and Air Conditioning. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Hiding negative complaints is only a Band-Aid. BBB Business Profiles generally cover a three-year reporting period. BBB remains operational and focused on serving our business community. The second unit overflowed the drain pan and leaked water into the ceiling above my garage. As of April 18 7:56 pm I have received no check. Ripoff Report on: One hour heating & air conditioning - Mr furnace price gouging deception unecessary part replacement st catharines ontario canada Expires Dec 6, … All business will get complaints. Our house is close to the ocean and it is pretty tough to keep the outside unit in good shape. ... One Hour Heating and Air Conditioning 677 Robert M Grissom Pkwy Myrtle Beach, SC 29577 Phone: (843) 448-6867 License Numbers: SC M111091 & NC 13497 Very shady, dishonest and deceptive sales and service practices. One Hour Heating and Air Conditioning installs and maintains heating and air conditioning (HVAC) systems for residential clients in the Bay Area. of these additional cleaning services that were needed but were declinedThis was causing the air conditioner to show as being overcharged due to improper airflowRemoving refrigerant only masks the actual problem of a dirty coilCleaning the coil in minutes would not have cleaned the dirt that was packed into the fins of the coilIt required foaming chemical cleaner to clean it properly This business is in an industry that may require professional licensing, bonding or registration. 1 complaints for One Hour Heating & Air Conditioning. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The first was installed about a year and half ago and the second was installed within the last year. Service fees may apply. Consumers want to see how a business took care of business. Cannot be combined with any other offers or discounts. Coupon must be presented at time of purchase. One Hour Heating & Air Conditioning consumer reviews, complaints, customer service. The first was installed about a year and half ago and the second was installed within the last year. Nuff said. over charge for service 67 One Hour Air Conditioning & Heating reviews. Call for a live person anytime. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Our HVAC techs at One Hour Air Conditioning & Heating® of Houston pride ourselves on providing our customers with amazing experiences. 153 reviews from One Hour Heating & Air Conditioning employees about One Hour Heating & Air Conditioning culture, salaries, benefits, work-life balance, management, job security, and more. it.] Our goal is 100% customer satisfaction and to that end have given her a full refund of her air conditioner maintenance program, We had the company come out to do our first annual maintenance on two furnaces and our tankless water heater systems for a home that is less than years old The company serviced the systems for the prior owners and it had been one year from the time the prior owners had the systems maintenance performed until we had the systems maintenance performed We also had our inspector inspect the systems before buying the home Here are the following notes provided by the tech from the maintenance visit: Offering air conditioning and heating maintenance, installation, repairs, and everything in between, our goal is to address your HVAC needs in a timely, efficient, and cost-effective fashion. Furnace #2: Heat exchanger shows severe signs of heat stress in and out Rust with system Furnace Evaluations: Inspection of heat exchangers didn't find any issues of concern Systems don't impose any level of concern for operation, safety, or health We’ll guide you through the process. "One Hour Heating & Air Conditioning - East Orlando has been serving the Lakeland & Orlando area for many years. Long story short I called One Hour heating & air iand experienced the best service I could ask for from the Bakersfield office. The service tech Derek was an educator not a salesman. Limit one coupon per household. Consumers want to see how a business took care of business. Water damage has come into my home and after many phone calls and now 2 visits they are still working to solve my problem. The work that was done demonstrated that the install team was incompetent because they installed the units so that they both share the same drain line and the unit furthest back was physically lower than the main unit causing the drainage from the main unit to just flow back into the second air handler. Great service!! Read more. Tankless Water Heater System: Valve Leaking Heat exchanger coils corroded System is taking on debris/moisture from venting Set up the appt. When the phone call was made (the call was recorded), not once was a courtesy inspection offeredAll that they told us was that it is out of the warrantyThe exact question we asked was "so there is nothing you can do for us?" I had 2 AC units installed in my home by One Hour Air Conditioning & Heating. The $is being sent out, Hired to repair a/c unitTech arrived, did not resolve repair issue and caused further damage to unitTried to charge us for damages he caused One Hour Heating & Air Conditioning provides our clients with the ultimate service: peace of mind. I tried calling them today at 5:47 pm because I was unable to take calls until after work but no one answered. I am having a difficult time following this but I do understand the frustration with the situation because it is not a good one Anytime a different service contractor winds up on a HVAC system a little over a year old with serious issues the outcome is not likely to be for good You have to ask ..Where is the installer and why is he not making the repair? One Hour Heating & Air Conditioning is rated with a A rating from Business Consumer Alliance as of 12/2/2020. BBB is here to help. 1 Hour Heating And Air Conditioning Complaints information. These guys are business to sell you an air conditioner and make sure they obfuscate the deal just enough so what you get isn't what you expect and they farm out the work to technicians that are incompetent. Research complaints at our website. Through exceptional customer service: 100% customer satisfaction is always guaranteed All business will get complaints. Check the complaint history, rating and reviews on this company. I'm attaching a copy of the bill that they email me. When you own a summer rental house you need to be prepared to handle AC emergencies right away or have unhappy renters. How those businesses take care of those complaints is what separates good businesses from the rest. We refunded the homeowner their money that they invested into their maintenance plan on 5/4/in full after discussing with the homeowner and their request for the refund, I have not been able to talk with *** directly about her service experience, but have left her my contact information. The information contained in the report may be inaccurate or outdated and no information contained in this report should be treated as fact as we are unable to verify information on a daily basis. BBB Business Profiles are subject to change at any time. I had 2 AC units installed in my home by One Hour Air Conditioning & Heating. All you want to know about 1 Hour Heating And Air Conditioning Complaints. I decided to sign a service contract with this company and cancel the one I have with another company so I will be dealing with one company instead of having different contractors come out whenever I have a problem, Initial Business Response /* (1000, 5, 2016/05/16) */ The service technician Ivan was outstanding professional, he found a concern he repaired the problem. We ask for service to check the AC unit why it's not cooling enough after the check up the technician said that the capacitor need to be change and after he finish the job the charge was $244.00 for the service I thought that the charge is to much and I checked in the internet the price of a new capacitor and find out that the prices are $20.00 to $30.00 range and if the price of service visit is $89.00 average it look like they over charge for the visit when I talked to the manager of the company about that she said that the part is very expensive this is why the price was high and when i ask her to send me a detail bill she said that they are not sending detail bills and this is the only bill. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Aire One offers a rush emergency service call for just $79. To support my complaint and rebut the response from One Hour, I am submitting documents in my possession which were provided to me at the time of agreement and installation of the system The first set of documents is the Warranty information and options for maintenance provided in a booklet by One Hour If you read both of the Warranty Information, which would be the document an owner would reference in regards to terms of the warranty, there is no printed information on this document that warranty is void if a maintenance agreement is not maintained with company On the options for Maintenance, it suggests maintaining a maintenance program, and again, this document does not explicitly state the maintenance program must be with One Hour I was under a maintenance plan with One Hour until I have HVAC units in my home, and consolidated the maintenance with one contractor, WGSpeeks......I have provided a copy of the current agreement through 11/2015(in second set of documents) I can obtained written confirmation from Speeks that the unit installed by One Hour has been under a maintenance agreement since and serviced regularly The second set of documents includes the Proposal/Agreement as stated by One Hour I have underlined on the second page the fine print which is the only reference in all the documentation which indicates One Hour's requirement regarding the annual maintenance program....I feel and believe that this requirement should have been clearly stated on the Warranty Information Page and Maintenance Options provided in Homeowner's booklet, as these would be the documents one would reference if there was a issue with the installation and working order of the equipment and what would be covered if there was a need to exercise the warranty I believe because the maintenance program requirement is in fine print on the back of the proposal and not listed on the two main documents in the Homeowner's booklet, One Hour can decline and not honor the warranty which I am sure was rolled into the price of the equipment and installation quote and is a deceptive business practice The equipment was purchased in 2008, has been properly maintained and serviced by them and another reputable HVAC company, and One Hour should be responsible and honor the warranty and either repair or replace the unit Regards, [redacted] ***, Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ The failure to the secondary heat exchanger is due to water leaking out of the water tight secondary from a water testWe wanted to show the homeowner and offered multiple days and time to show him what the problem isThe other company per the invoice did a combustion test which it passedIt passed for us too but that is not the issueThe issue is water leaking out of the secondary, not a combustion issueWe again offered multiple days and time to show him in person the defect that was leaking but he declined our multiple offersWe could not finish a diagnosis of the system due to a heat exchanger failureThe American Gas Association stated that and hole or crack in a heat exchanger is reason for replacement of the heat exchanger or furnace and that it must be red tagged out of service due to potential to leak carbon monoxideWe are just following national codeThe warranty issue really wasn't a issueWe just couldn't verify any of the warranty info at the time of service because the equipment was never registered by the originally installing contractor or the homeownerWe explained this at the time of service and gave worst case scenario if the manufacturer did not honor the warrantyThe homeowner skipped over us in the process while we were trying to get a warranty pushed though for him and while American Standard did say it was under warranty based on the serial number the reality is that once we would have issued a claim on the heat exchanger it would have been declined because it was not registeredI was able to get a proactive registration put into place for the furnace because it was under years oldThe root cause of the problem is the heat exchanger due to if being a safety issue and allowing water to leak and also creating a vacuum leak when there is not water presentAny other issue is secondary at that pointI wish we could have had the opportunity to show Mr [redacted] exactly what is going on with his own eye as I am 100% sure that once he witnessed the issue with his own eyes he would have a very different opinion Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) 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Overflowed the drain pan and leaked water into the ceiling above my garage he repaired the.... Business know that you ’ re ready to join the One Hour Heating & Air Conditioning installed in home!
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