All of my contacts with EBC have been exactly the same. And best of all the seat is the most comfortable bike seat I have ever set on. I’m an avid researcher-buyer :) And I’ve never seen a reviewer and review website like this for any kind of products! We ordered 2 Model R's. Driving this bike is a planetary geared hub motor rated at 500 watt nominal and 1,280 watt peak. Just ordered our second model R. Our friends are so impressed, they may buy them too! They answered all my questions and I did have a lot. Even the optional suspension seat post from SR Suntour. The batteries are one area where the Electric Bike Company has really positioned itself as a leader. I ordered my Model C from EBC. This bike looks like a perfect fit for my wife. We really enjoy riding. After the scheduled wait time our bikes were delivered to our door. Electric Bikes. There’s a lot to say about this product, and I’ll admit that the successful stability of the company over the past several years, the emphasis on global empowerment, and the well-chosen components and accessories has won me over. I do have two questions on this bike… Can the battery be removed and charged off of the bike with the retractable cord or do you need the optional charger to do this? Customer service has been awesome and the quality of these bikes is top notch. Ideal gearing considerations for our Cruiser style riding is a front 56T chain ring and a 16T or 18T for the rear – we default to the 18T for medium to hilly terrain terrain (16T is for high speed peddling and very flat terrain, by request). I know you can’t endorse any bikes, but I can say Electric Bike Company’s warranty, battery and charger integration, alarm, hydraulic brakes & fully American assembled flat rate shipping is tough to beat… Tks & Be Safe. OMG!!! This makes the Step-Thru the most affordable class 3 electric bike on the market. After getting the hang of the pedal assist and throttle system, he was sold! Court, thank you for your informative response. I noticed the matching leather grips and saddle visually but also appreciated that the grips have two locking rings and the saddle is actually comfortable and forgiving with rubber bumpers below. but that puts the bike at ~60lbs without any racks or fenders etc. 5 stars! This feature has grown on me and might be a real handy feature in some neighborhoods to protect your investment. It was so fun and amazing. After doing extensive research on e-bikes for my wife, and trying out many, I contacted EBC and spoke to Shannon who gave me a wealth of information and ideas for my wife bike. He spoke to Kole let him know the bike is there somewhere. We recently retired to Arizona and she is starting to get into biking more and more. I’m glad the site has helped, thanks for your kind words. My bike was definitely worth the nine weeks wait. The deal was done for me when we came from San Diego to their brand new showroom. I wanted to buy as close to American as I could get. Thanks Sean & Team ! We refused the shipment and they sent it back to EBC. Didn't know exactly what to expect since I never had a electric bike. TEKTRO Dorado hydraulic disc brakes with sensor control design and motor disconnect and a four piston brake caliper allows for single finger braking. It’s the right choice, and adds to the sense of control and durability. Wondering if you can just get your balance and engage the throttle to get going. As many manufactures are upgrading to new and color LCD displays, many are also ditching the older battery infographic with tick marks for battery level and going with an actual percentage readout so you don’t have to guess how much battery you have left in a single tick. and, great price! The Model S and C are both speed pedelecs, meaning that they can be pedaled up to 28mph with motor support. The options available to customize my bike are so fun and it makes the bike a one of a kind! The staff was fantastic with helping us choose what electric bicycle was best for my wife and then were very patient with us as we all walked through all the color choices offered to build a custom bike just for her. I have lowered my rating due to a bike accident and serious injury sustained. Thanks so much for your reviews. Without gears I’m concerned about her being able to get up without having to walk the bike. I have the Model-S and love how vibrant the colors are. I bought a Yand aX and we happen to love them both well worth the money. What a great staff! We customized our bikes and they were perfect for us. The shipping box and packaging from EBC worked as advertised. They said it would take 8-10 weeks due to high demand for these quality bikes. We LOVE our new e-bikes. Your thoughts? Electric Bikes of Arizona Electric Bikes of Arizona Electric Bikes of Arizona Electric Bikes of Arizona Compare. To its credit though, I will say it boots up very quickly and has a many different readouts and features. The Model C is a classic style electric cruiser, built to order, 100% customizable, and arrives fully built. I am 57 years old and took it out for a ride today and it was so much fun. The little details definitely add up. The Electric Bike Company is the way to go! It is super fun and very comfortable. 2019 Electric Bike Company Model Y Review, 2018 Electric Bike Company Model C Review, 2017 Electric Bike Company Model S Review, The founder of this company is super friendly and authentic, they are easy to get ahold of via phone or online (in my experience), their 2 year comprehensive/10 year frame and motor warranty is one of the best that I have ever heard of (and they have been around since 2013), they are working on an ebike program for South Africa based on the products being sold in America, and they are partnered with their battery supplier to bring a higher level of reliability and safety to each pack (cells have individual fuses vs. just one for the entire pack), I love attention to detail and aesthetic upgrades (silver stem, handlebar, cranks, chainring, pedals, kickstand, seat post (and optional suspension seat post), locking grips and matching saddle, paint-matched chain cover and optional fenders), These details can be custom chosen by the user, from 24 paint colors to even getting down the colors of your spokes or kickstand, This electric bike is very powerful, and fast… that’s a great thing for heavier riders, people who live near hills, and those who intend on carrying cargo with the rear rack and optional front basket, The new color display panel is large, easy to see, easy to navigate (thanks to the remote button pad), and has an integrated USB port for charging your phone, the optional Bluetooth speaker, or another portable electronic device, The integrated lights work pretty well and run off of the main battery pack, so you don’t have to fiddle around with extra buttons or disposable batteries, I love that the Electric Bike Company sells an upgraded high-capacity battery for people who want to go further or use the lights at all times, The battery choices have been upgraded to coming with a standard 11.6ah or you can opt for the 17.4ah configuration to increase your range, New this year is an upgrade from an 8 magnet cadence sensor to a much more smooth and responsive 12 magnet sensor, they also now sealed the sensor itself so debris and gruff doesn’t get caught inside creating potential problems with the electrical system, For as powerful and heavy as this e-bike is, especially with the optional battery upgrade, fenders, and basket, it’s really nice that they upgraded the 180mm hydraulic disc brakes to quad piston calipers, The brake levers here are full 4 finger levers and even have ball ends, a safety and comfort cue taken from motorcycles, both have motor inhibitors built-in, so the motor will stop immediately whenever you need to stop or even start applying the brakes, that’s an important safety feature considering the upgraded 12 magnet cadence sensor and trigger-throttle, The stock tires are fatter than average (which offers stability and comfort), they offer SilkWorm puncture protection, and the inner tubes have puncture sealant installed so you won’t get flats as easily or have to wrangle with the bike to change the inner tubes as often… just keep them inflated between the recommended PSI to avoid pinch flats, The saddle can go very low on this bike, making it easier to approach and stabilize for many riders, because the rear rack is pushed out a bit and doesn’t block it, To further strengthen the wheels and provide a stable ride, this bike has wider rims and uses thicker spokes, the rear spokes are 13 gauge which helps to handle the weight of the rack, any additional cargo, and the force of the motor pushing the wheel, I was told that it can handle up to 360lbs! This bike is so fun and amazing to ride. We also checked with various bike repair facilities and learned that EBC bikes are very dependable and should a problem occur, being made entirely in the United States, parts are readily available (unlike virtually all the competitors that are made oversees and assembled here). My own experience and learning has revealed that batteries last the longest and perform the best in cool, dry environments. This makes them much more consistent and easy to pull, especially for people with limited hand strength. I do appreciate how nicely the wires and cables are organized at the head tube and that they are internally routed for protection and aesthetics. Well done !David R. Ayers / Brookfield, MA 01506. A plus all the way! Blessings from JulieAnn Toews happy customer. Motive is great, and the Sherpa is cool, but it’s a smaller company and the design is a bit less customizable and polished in my opinion. This is definitely one of the most, if not the most, powerful 500 watt motors I’ve tested thus far. I was lucky enough to attend the open factory on Saturday 8/22/2020. We use cookies to ensure that we give you the best experience on our website. Also my wife goes to our community center every day and its up a hill thats quite steep. But, it saves you the hassle of forgetting the charger at home. It is still large and easy to read, and the color makes it even better. We typically will do a 25 mile ride in comfort. Higher torque will rotate the wheel easier and create more acceleration, especially from a stop. buy now. The flat-rate shipping for the USA is $229, but Electric Bike Company also sells to Canada and will work with international companies. (I come from a background from riding geared road bikes for 30 years, but need to switch gears (haha) towards something more upright and power assisted.). Received my Model R from the Electric Bike Company yesterday. Breathtaking Performance Along with the award-winning frame, what really sets the Super Cruiser apart is it’s supercharged performance. Colorize, customize, accessorize and stylize until your heart’s content. For example, there is a temperature display that will either tell you the ambient temperature outside, or you can cycle it to read out the temperature of the motor. The motor on the Model C and S is pretty strong, so even with a single speed drivetrain, it was possible for me to climb by either maintaining speed when going into a climb or helping out by pedaling just a bit. It was a great experience with the team walking us through the process. We prefer thumb throttles over twist throttles, as we have found twist throttles very dangerous, especially when lifting your bike over curbs and obstacles. Next, you need to hold the center button on the control pad, which is mounted near the left grip. Great quality and customer service and staff are just incredible! The Electric Bike Company Model C wins the “World’s best packed e-bike” award hands down, if you ask me. You can see that in their outstanding 5-year warranty, individually fused battery cells, unique integrated charger, high-quality front basket with light mount, e-bike specific puncture resistant tires, slimed inner tubes, and international shipping. I was not familiar in using a a throttle button until this bike. I was able to ride longer that I expected and the battery held up great.I'm 72 and this bike helps me up the hills. 750 watt hub motors, 1,000 watt mid drives by Bafang, Folding Fat Electric Bikes, Electric Mountain Bikes I just love how low that saddle can go, and appreciate how comfortable the bike felt, even without a suspension fork. This also allows us to to do custom branding and graphics on our frames.” Well, since their line has been updated this year, I wanted to check them out as well as give you guys more of a ‘behind the scenes’ look as to really what goes on when you get one of these bikes made to order. There’s no way I would want to use a single speed electric mountain bike for example, because half the fun is switching gears and working through the terrain :). Thanks a lot for all your help. 20in Hyper Radster 36V Electric Bike Silver Buy From Online Retailer. At the paint shop, Electric Bike Company tells me they offer a massive selection of 24 colors to choose from! I would like to thank the whole crew for their curtesy and professional presentation. Durable and comfortable, providing a smooth ride. This doesn’t mean their bikes are perfect for you… but they are some of the best bikes for the price. CA to FL in 4 days.She rides like like a dream and w/ direct drive easy cruising.AAAAAAAAAAAAAAAAAA Service.Rooster. Seeing most e-bikes are completely made in mostly China I opted to go with Electric Bike Company / EBC as they made and customized the frames and assembled their product in California with out sourced parts and materials from all over the world. This could make navigating between cars or through doorways a bit tricky. Within 30 minutes of delivery we were riding the pavement. I don’t recall anything from the video or on-line review. Compare. Does this seem like a good fit? They have always responded quickly. I was surprised at all the options and colors, the wife wanted a purple one and the only place was Electric Bike Company. To make charging as reliable and easy as possible, the battery mounting dock in the rack has an integrated fan and retractable cord (like you might see on a vacuum cleaner). You can definitely lower that top speed by entering into the settings menu of the display (discussed later on), and the throttle will only ever support up to 20mph for legal reasons. Purchased the Model S. The box it came in was huge & was very well padded. a few more questions. I don't understand the pricing on E-bikes so I won't go there. There is a deep dive here too with lots of options. I cannot say enough about the quality and fun we are having with these bikes. No one at the showroom was willing to drive over and help us out. You can revoke your consent to receive emails at any time by using the unsubscribe link found at the bottom of every email. The 180mm rotors come with stainless steel attachment hardware, for extra safety and stopping power. It is a pretty intricate system, it even remembers what your last level of pedal assist used was and will default to that when you boot it up. However, and this is a big “however,” out of the box the Model C is a class 3 electric bike and will be illegal to ride in many areas. I’m so sorry for the delayed reply here. Just bought a Model C and absolutely love it! We are in our 70’s and love being able to get out and ride without coming home worn out and exhausted. Great team to work with. The basket does not move with the handle bars and that took getting use to. This is yet another safety feature, and a handy way to prevent tampering at bike racks. Hi Court, Great Review with the Model C, I almost decided on the Model X but with Pocono Mountains of NE Pa. the C has the bigger motor. The Model C did great, especially on the hills. I've had several questions since they arrived and their customer service is very friendly, patient and helpful when I called. The Suntour Suspension seatpost has been engineered and built for years of comfort and performance. Assembled and customized in America, great customer service and an industry leading five year comprehensive warranty! Yes, this does add some complexity and weight to the bike. To add the alarm, the extra fuse in the battery, even the retractable charging cord… very cool ;). It was easy to unpack and get ready to ride. It’s not a mountain bike, but I still think it would be alright on packed trails. Thank you! We have owned our S Model E bikes from Electric Bike Company for about 3 weeks now. I've had all good encounters with the staff at EBC.I just received my Electric Bike Company Model C yesterday. They are available on line with chat, email and even sent me a text once. I am 71 and my wife is 63 and we just love our bikes and cruises. Other readouts include a motor inhibitor icon, motor power in watts, current speed, average speed, max speed, overall time, odometer, and trip. Do you need to pedal at all to enable the throttle? From the West coast to the East coast. I'm hoping his manager sees this because he should know that this kid went out of the way for us. Ships fully assembled, 100% ready to ride on day one. I’m also looking forward to reading your review of “EBC Model R” and new M2S models. I had a minor issue which Lorraine in customer service took care of immediately! Hi Carl! It’s interesting that pedal assist is not enabled by default here, but perhaps that makes the bike safer to approach? Ride1Up provides great value, but they haven’t been around as long as EBC or Motive. None of that comes for free, but the $1,999 price point is very reasonable for such a powerful, beautiful product. Excellent quality product made with pride and craftsmanship. The factory was spotless and functioning during this open house. I emailed them 4 times with no replies and called twice. I bought a C and my wife purchased an S. It did take about 8 weeks to completion but worth every minute. You can see that with their optional color matched steel fenders (that include reflective mud-flaps, really great detail! We have had so many compliments on our bikes. Apparently they have a tight partnership with a manufacturer which custom builds each battery to have individually fused cells along with two temperature sensors. You can activate the lights by holding the up arrow for a few seconds. Powerful 48v 11.6ah battery pack mid-mounted for weight and removablet, powerful Tektro hydraulic brakes, impressive…... A value priced entry from EBC for just $1,499, available in 24 custom colors with an adjustable stem, bike can be made to order with other options for color and accessories. We are told to go to the warehouse, We show up, drive around and find the door to the warehouse open. We got a text on 11/5/2020 that the bike is ready! Great value - I tried other bikes but this one is the best! 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